Shipping Policy
Australian delivery
If you are unsure of these delivery terms and conditions, or are seeking more information in regards to our delivery service, please email us at sales@pcaelectrical.com.au prior to purchasing.
This website is linked to the Australia Post website. Delivery costs are based on item size / weight. Where possible the item may fit in a prepaid satchel this option will become available to you during checkout. If you feel the shipping costs are too high, before making payment please contact us to review the costs.
We use Australia Post as our main carrier and various couriers to deliver our products to you.
Remote areas, pallet deliveries and big/bulky items may attract additional surcharges. We will contact you immediately if this is the case.
Please allow 1-3 days for metro delivery. WA, NT and other remote locations please allow 7-14 days delivery time.
Your order will be filled within 24 hours whenever possible. If for reasons beyond our control we are unable to dispatch your order within 48 hours (supplier stock issue, special order stock, etc) we will contact you so that we can make alternative arrangements.
We reserve the right to terminate any orders and refund all monies in total.
International delivery
We now offer international shipping to over 200 different locations through our shipping partners.
Times for delivery will vary depending on your location and the kind of service you have selected at checkout.
We have 3 types of international shipping available:
- Economy - This delivery option is the most cost effective, however it will take longer to reach you. Tracking may not be available for this shipping method also, and if the parcel is lost or damaged in transit, we are not held responsible.
- Standard - This delivery option is for standard delivery within standard delivery timeframes. Tracking included.
- Express - This delivery option is the most expensive but you will get your item in the fastest time possible. Tracking included.
What are the International shipping rates?
International shipping rates are calculated based on a number of factors including desired service level (economy/standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout by our website.
What is the delivery timeframe for my International order?
Most in-stock items generally ship from our fulfilment center within 2 business days and arrive within 4-13 business days after your order is received. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
Missing parcels
PCA Electrical Supplies® is not liable for any parcels which are deemed lost in transit. There is no transit insurance on any postage services unless specifically requested by the customer at which the extra charge of postage insurance will be added to your invoice total.
If your item is lost by Australia Post or a courier company, we are happy to assist in filing a missing parcel claim with the respective company and attempt to track down your missing item. Filing a missing parcel claim does not guarantee compensation. Please be aware that Australia Post do not offer any compensation for missing items, and courier companies all differ on their respective compensation claim procedures.
In the event we are able to recover monies / compensation for the lost parcel, we will happily resend your order to the value recovered once the case has been finalized with the respective transport company or a refund processed if the order has been placed again to replace the original missing order.
Backorders
What if an item is on backorder?We will send you an email outlining that the item is on backorder from our suppliers. If there are multiple items on your order and one item is found to be out of stock, the whole order will not ship until all items are in stock.You may cancel the backorder item and a full refund will be given for that item or your entire order if you no longer want to continue with or wait for your purchase.